Nancy Coleman, dean of Harvard’s Division of Continuing Education, writes about the challenges of leadership in the world of professional, online and continuing (POC) education. While always both unique and exciting, existing challenges leaders have always faced are now compounded by truly seismic shifts such as today’s racial reckoning, climate change, and a global pandemic. She writes,

“To meet these new norms, leaders in the PCO world must confront challenges head-on with a level of agility never seen before.  As our audiences reinvent themselves, so must we.  Our work demands ambidexterity — the ability to explore new programs and services on one hand, and the ability to improve the existing on the other.”